1. Introduction
WZW Limited (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website wzwlimited.com or use our services.
We are registered in England and Wales under company number 13379493, with our registered office at The Lansdowne Building, 2 Lansdowne Road, Croydon, CR9 2ER.
2. Information We Collect
We may collect the following types of personal data:
- Name, email address, phone number and postal address
- Booking and payment information
- Communications and correspondence with us
- Device and browser information, IP address, and cookies
- Usage data including pages visited and time spent on our site
3. How We Use Your Information
We use the information we collect to:
- Process bookings and manage your stay
- Communicate with you regarding enquiries and services
- Improve our website and services
- Comply with legal obligations
- Send marketing communications (with your consent)
4. Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we process your data on the following legal bases: performance of a contract, legitimate interests, compliance with legal obligations, and consent where applicable.
5. Data Sharing
We do not sell your personal data. We may share information with trusted third parties who assist us in operating our website, conducting business, or servicing you — including payment processors, booking platforms (Airbnb, Booking.com, VRBO), and cleaning service providers. All third parties are required to maintain the confidentiality of your information.
6. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Booking records are retained for a minimum of six years for tax and legal compliance.
7. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Data portability
- Withdraw consent at any time
To exercise these rights, contact us at info@wzwlimited.com.
8. Cookies
Our website uses cookies to enhance your experience. For detailed information, please refer to our Cookie Policy.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
WZW Limited
The Lansdowne Building, 2 Lansdowne Road
Croydon, CR9 2ER
Email: info@wzwlimited.com
Phone: +44 7512 605 231